Van Etag

Created by Gavin Howard on Apr 15, 2021

If the van is located in or near an area with toll roads, the van will have an eTag installed. The eTag must be checked every single time the vehicle comes back from hire. If the eTag is missing, the customer will need to be charged $175 for the eTag replacement and we need to be notified ASAP to avoid fraudulent toll charges being added to our account.

Checking for the eTag and reporting of missing eTags is the responsibility of every team member All hires that drive on toll roads must purchase a toll pass through Handy Rentals at the commencement of hire, otherwise tows a charge to the high-risk card.Plus the $30 admin fee. The installation of an eTag does not automatically cover the hirer for tolls if they have not paid for the toll pass through Handy Rentals and is also marked in our hire system as paid the eTag is not deactivated if a toll pass has not been purchased.