Viewing, Cancelling Or Changing Reservations

Created by Gavin Howard, last modified on Apr 06, 2021

Viewing Reservation Details

If the reservation is for today:

  • Today Tab > Today's Pickups panel > Click 'View' action button of the desired reservation

If the reservation is in the future:

  • Advance Bookings Tab > Click 'View' action button of the desired reservation

OR

  • Booking Timeline Tab > Click the desired reservation from the timeline to view.

Cancelling A Reservation

If the reservation is for today:

  1. Today Tab > Today's Pickups panel > Click 'Cancel' action button of the desired reservation

  2. Enter reason for cancellation

  3. Enter your name and Team Member ID

  4. Click 'Yes, Cancel Hire'

If the reservation is in the future:

  1. Advance Bookings Tab > Click 'Cancel' action button of the desired reservation

  2. Enter reason for cancellation

  3. Enter your name and Team Member ID

  4. Click 'Yes, Cancel Hire'

Changing A Reservation

If the reservation is for today:

  1. Today Tab > Today's Pickups panel > Click 'Change' action button of the reservation

  2. Amend reservation details in the related booking screen^i^

  3. If changing Pickup or Return dates and times - re-check availability

  4. Click 'Reserve' (Quick Booking) or
    Click 'Save' (Detailed or Online Booking)

If the reservation is in the future:

  1. Advance Bookings Tab > Click 'Change' action button of the reservation

  2. Amend reservation details in the related booking screen^i^

  3. If changing Pickup or Return dates and times - re-check availability

  4. Click 'Reserve' (Quick Booking) or
    Click 'Save' (Detailed or Online Booking)

The information you can amend when changing a reservation will vary according to how the reservation was created. All online bookings will appear as Detailed Bookings.