Extending A Hire - FAST

Created by Gavin Howard, last modified on Apr 07, 2021

Creating An Extension

Customer Present

  1. Today Tab > Vehicles On Hire > Click 'Extend/Shorten' action button on desired hire

  2. Enter the 'New Return Date & Time'

  3. Check Availability

If available:

  1. Take Payment at register

  2. Payment Details: Paid - YES

  3. Enter register receipt number

  4. Enter Team Member name and ID

  5. Click 'Extend/Shorten Hire'

  6. Print & Sign

  7. Click 'Done'

Customer Not Present

  1. Today Tab > Vehicles On Hire > Click 'Extend/Shorten' action button on desired hire

  2. Enter the 'New Return Date & Time'

  3. Check Availability

If available AND the overall period of hire has not been extended for more than 24 hours:

  1. Payment Details: Paid - NO

  2. Enter Team Member name and ID

  3. Click 'Extend/Shorten Hire'

  4. Print & Sign

  5. Click 'Done'

All extension charges have to be paid at the time of extension, i.e. in advance, unless the vehicle is being returned within 24 hours of the original return time. So extending up to 24 hours is okay to not take payment but if the hire period is extended beyond that 24 hours, the customer must come back into store and make payment.