Return Agreement

Created by Gavin Howard, last modified on Apr 07, 2021

Once you've completed the vehicle check-in and have returned the vehicle on the system, the *Return Agreement *summarises any additional rental charges or penalty fees that have been applied to the hire and what the balance payable was on return. Should the balance payable be a negative amount, that means the card is going to be refunded. That amount is then refunded to the card and the customer initials to confirm that they understand that that deposit may take five to 10 working days to appear back in their account, depending on the bank or credit union, their accounts, is with.

They then sign the agreement to confirm that they understand that they may still be held liable for any traffic violations or parking infringements that we're not currently aware of and that we may be notified of at the office subsequent to the return of the vehicle.

So they're confirming that they will be liable for those charges and for a nomination or admin fee of $30 per charge for the processing and nomination of each and every traffic violation or parking infringement pertaining to the hire vehicle during this rental period.

Once they've signed, you keep the signed copy and you can give the customer the customer copy, clearly stated at the bottom of the agreement.