Re-booking An Overdue Pickup

Created by Gavin Howard, last modified on Apr 06, 2021

Whenever a customer is more than 15 minutes late picking up a reserved vehicle, you'll find that the reservation moves from the 'Today's Pickups' panel into the 'Overdue Pickups' panel and that we can't 'Pick Up' from the 'Overdue Pickups'  panel. That's because we have to re-check the availability of the vehicle - if the vehicle has subsequent bookings that are very close to the original return time, offering the customer the same hire duration now might knock out other hires or reservations later in the day.

Check Availability for an Overdue Pickup (Re-booking)

  1. Today Tab > Overdue Pickups panel > Click 'Re-Book' action button

  2. Update the Pickup time in the related booking screen*

  3. Ensure the vehicle is still available for the entire duration shown**

  4. Click 'Reserve' (Quick Booking) or click 'Save' (Detailed Booking)

  5. Check revised details

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Returning to the dashboard, the reservation has now shifted back into 'Today's Pickups' and can be picked up from the 'Today's Pickups' panel. (See Picking Up A Reservation{linked-resource-id="1073676405" linked-resource-version="2" linked-resource-type="page"})

*The information you can amend when changing a reservation will vary according to how the reservation was created. All online bookings will appear as Detailed Bookings.

**The Vehicle Availability panel below the Pickup and Return date pickers lists the UTEs and vans available at your store and will automatically adjust to show the selected hire duration and any conflicting bookings will be displayed in red.